Smiling Sun’s Mission
We are committed to improving the quality of life of all Bangladeshis by providing superior, friendly, and affordable health services in a sustainable manner.

Our Values
 In our work, we must always remember that the needs of the patient come first. Smiling Sun’s values of respect, integrity, accountability, quality, and collaboration guide us in delivering valuable healthcare services. All members of the network must follow the standards of professional conduct expressed here.

Respect.  We are committed to treating each other with dignity and respect.
    We treat colleagues, clients, and others fairly and with courtesy.
    We work with people based on need and merit and do not discriminate based on age, gender, race, religious beliefs, social or economic status, disability, sexuality, marital status, or medical conditions.
    We aim to provide the same standard of care for all.
    We are committed to maintaining a positive environment that is free from violent, threatening, hateful, or harassing behavior.
    We respect the confidentiality and privacy of our clients by protecting healthcare information from unauthorized disclosure. Integrity. Acting with integrity means our decisions and actions are consistent with our expressed beliefs.
    We demonstrate honesty, openness, and responsibility in our communications and tions.
    We charge for our services honestly, and we report on services truthfully.
    We keep accurate and complete records.
    It is unacceptable for us to ask for or accept gifts or benefits that may influence our decision making.
    It is unacceptable for us to abuse power and knowledge for private gain.

Accountability.  Accountability is about our willingness to accept and fulfill our responsibilities to clients, employees, communities, donors, partners, and other members of the network. § We make decisions fairly and honestly, based on facts.
    We share information and act in an open, transparent manner.
    We enter accurate and complete information in financial and management records.
    We express our concerns to higher levels of management, for the benefit of the client and the network.
    We hold ourselves accountable for our actions in a positive way.

Quality.  Communities throughout Bangladesh rely on us to provide effective services.
    We are committed to delivering quality healthcare through continuous improvement in treatment and management practices.
    We use financial management and monitoring systems to enhance honesty and efficiency.    We welcome and use feedback to improve our services and management.
    We make every effort to provide competent, friendly, client-centered service.
    We understand that each of us is responsible for safety and quality.

Collaboration.  The best solutions come from working together with colleagues and clients to achieve our common goals.
    We aim to function as an effective team, which requires respect and sharing.
    We share knowledge and experience.
    We foster teamwork and communication to serve and benefit our clients.
    We strive to be responsive and timely.
    We use positive, open discussion to resolve problems and disagreements.