The Government of Bangladesh (GOB) has a wide network of health-care facilities. An extensive network of non-governmental organization (NGO) clinics supplements the public sector system. For the past 30 years United States Agency for International Development (USAID) has supported healthcare service delivery through NGOs. In fact, it is estimated that 19% of the total population receives services through a USAID-supported NGO service site. Through this support, NGOs provide a package of service called, essential service delivery (ESD) services. This package includes family planning, antenatal care, immunization, limited curative care (LCC), as well as emergency obstetric care (EmOC) and diagnostic services.

 

The Smiling Sun Franchise Program (SSFP) works with 28 NGOs to provide good quality and affordable services in rural and urban settings. The SSFP franchise, one of the largest social franchises in the world, uses a unique double bottom line approach to turn the existing network of NGOs into a viable social health system, by helping these organizations to expand and strengthen the quality of their services while meeting financial sustainability targets and simultaneously serving the poorest of the poor. The aim of the sustainability portion of the project is to recover a portion of operational costs, preparing the network to continue or even enhance operation when facing an eventual decrease in donor financial support.  

 

Currently, the project has reached over 38% cost recovery while increasing services offered. By the fourth year of this project the Smiling Sun network should have reached 70% financial sustainability, measured as revenues divided by expenses, and expressed as a percentage. Therefore increasing patient volume and revenues, and its concomitant ability to cross subsidize services for the poor, is essential for the network success. 

SSFP has defined quality of care as an indispensable and integral element in health services delivery. Developing and strengthening a culture of quality of care and the systems that will allow this culture to prosper in the Smiling Sun network are essential to create strong bonds with customers and communities and to expand the client base, thus creating the foundations for a solid financial and operational sustainability.  

Scope of Work 

Principal duties and responsibilities  

• Has direct oversight for the administrative staff, supervising the operations specialist, office manager, accountants, and supporting the COP to ensure that USAID and Chemonics’ policies and procedures are followed appropriately
• Responsible for ensuring that financial actions are processed in a timely fashion, in compliance with USAID and Chemonics’ policies and procedures
• Provide assistance in meeting deadlines, daily office functioning, and supporting supervision functions
• Serve as a point of contact to facilitate the coordination of project financial reports
• Builds the capacity of the local operations specialist in financial and administrative management of USAID contracts, increasing her knowledge of US government regulations, Chemonics policies, and local labor law. Operations manager will work with project staff to determine capacity building needs and interests and work to address those as part of the overall capacity building plan.

Qualifications

·         7-10 years experience to work with international agencies in the field of health program management.

·         Experience in health program operations and ability to supervise senior level professional

·         Advanced degree in Finance/ Management or MBA

·         Knowledge of USAID and the donor community/development sector in Bangladesh preferred; and

·         Ability to work with minimal supervision.

Reporting 

The operations manager reports directly to the Chief of Party. Chief of Party is responsible for monitoring employee performance under the terms of the contract.

Level of Effort

·         Full time position. 

Instructions to apply: Interested candidates are requested to send their CV in strict confidence, mentioning current salary by emailing to jobs@smilingsunhealth.com by March 13, 2010.